Shipping policy

Shipping Policy

We offer free shipping for orders with a total product price of EUR 200 or more (or the equivalent in the displayed currency).

For orders below EUR 200, the following flat-rate shipping fees apply:

  • Mainland France: EUR 15
  • EU countries, Switzerland, and the UK: EUR 25
  • All other countries: EUR 40

(All amounts are shown in EUR or the equivalent in the displayed currency.)

Shipping Timeline
Orders will be shipped within three business days (excluding Saturdays, Sundays, and French public holidays) after payment has been confirmed. Further details will be provided via email.

Click & Collect
For Click & Collect orders, your purchase will be prepared for pickup within three business days (excluding Saturdays, Sundays, and French public holidays) after payment has been confirmed. A notification email will be sent once your order is ready. Please ensure you pick up your items within 10 days of receiving the notification.

Please note that due to business trips or other circumstances, shipping may take longer than usual. In such cases, announcements will be made via a banner at the top of our homepage, so please check for updates before placing your order.

We ship from France using La Poste Colissimo (with tracking number). The delivery time varies depending on the destination, but the estimated time is as follows:

  • For mainland France and Monaco: 48 hours (2 business days)
  • For French overseas territories and regions: 5–22 days
  • International shipping: 3–15 days

For shipments to Japan, delivery usually takes about 6 to 10 days. Please note that the above timeframes are estimates and do not guarantee the delivery period.

Unfortunately, we are unable to accommodate requests for specific delivery dates or expedited shipping.

Each item is carefully packaged and shipped from Paris, France.
For destinations outside the European Union, orders are considered exports. 

For certain countries, including the United States, import duties and taxes may be calculated and collected at checkout when available. When duties and taxes are not collected at checkout, any applicable import duties, local taxes, customs clearance fees, or other charges imposed by destination authorities are the responsibility of the customer and may be charged upon delivery.

This may include U.S. state sales tax or use tax, which is not collected at checkout and may be assessed by local authorities upon import or delivery.

We have no control over these charges and cannot predict their amount.

For shipments to Japan, ceramic items with a taxable value of less than JPY 200,000 are generally exempt from customs duties, but consumption tax will apply. Additionally, for items with a taxable value of less than JPY 10,000, customs duties, consumption tax, and local consumption tax are generally exempt.

For more details on import duties, please refer to the following link from Japan’s Ministry of Finance:
http://www.customs.go.jp/tsukan/kanizeiritsu.htm